Your privacy, held carefully.

Information we collect

When you book a service or contact us, we collect the details you provide: your name, email address, optional WhatsApp number, country of residence, date of birth, chosen service and intention, selected package, and any optional message. For Aura Reading, we also collect the photograph you upload. When you make a payment, your payment is processed securely by our payment provider; we do not store your full card details.

Why we need it

Your information is used to confirm and arrange your booking, deliver your selected service, respond to your enquiries, and maintain a private record of your sessions. Payment information is used to process and verify your transaction. We do not use your personal information for marketing without your separate consent.

How your photo is protected

Photographs uploaded for Aura Reading are stored privately using secure storage. They are not publicly accessible and are not displayed to other customers. Only authorised personnel can access uploaded photos, and they are used solely for the purpose of your reading.

How your booking information is protected

Your booking details are stored securely within the platform and are accessible only to authorised personnel. They are not publicly displayed or made available to other customers. Access is protected by authentication and role-based permissions.

Third-party services

We use trusted third-party services to operate the website. These may include the platform that hosts the website and database, and the payment provider that processes your transaction. These services process only the information necessary to provide their function, in accordance with their own privacy policies. We do not sell your personal information to third parties.

Your rights

You may request a copy of the information we hold about you, ask for it to be corrected, or request deletion, subject to any applicable retention obligations. To exercise any of these rights, please contact us through the Contact page.

Data retention

We retain your booking information for as long as necessary to provide the service, respond to enquiries, and meet any applicable legal or accounting obligations. You may request deletion of your information subject to these obligations.

Cookies

The website uses only essential functionality. No tracking or advertising cookies are set without your consent.

Contact us

If you have any questions about how your personal information is handled, please contact us.

This policy may be updated from time to time. Last reviewed 2026.